Celia Textile Privacy Policy

Overview:
Celia Textile is committed to protecting the privacy of our customers and ensuring the security and confidentiality of their personal data in accordance with the laws and regulations in force in the Arab Republic of Egypt. In this policy, we explain how we collect, use, share and protect your personal data.
1. Collection of Personal Data
– Celia Textile collects customers’ personal data such as name, address, email, phone number, in order to fulfill requests and provide better services.
– Data is collected through the website, exhibitions, or any other means of communication provided by the company.
2. Use of Personal Data
– Personal data is used to facilitate the provision of products and services, fulfill purchase orders, improve customer experience, and provide customized content or offers.
– Personal data will not be used for external marketing purposes without obtaining the customer’s express consent.
3. Protection of Personal Data
– We are keen to take the necessary security measures to protect your data from unauthorized access, disclosure, modification or destruction.
– Data is stored in protected systems and the company restricts access to it only to authorized employees.
4. Sharing Personal Data
– The Company will not share your personal data with any third party, unless it is necessary to fulfill your requests (such as shipping companies) or required by Egyptian law.
5. Customers’ rights regarding personal data
– Customers have the right to view, update or request deletion of their personal data stored with us, subject to legal restrictions.
– Customers can submit requests for access, modification or deletion via the Company’s email or through customer service.
6. Amendments to the Privacy Policy
– The Company reserves the right to amend the Privacy Policy in accordance with Egyptian regulations. Customers will be notified of major changes by appropriate means.

Celia Textile Company Terms and Conditions

Overview:
These terms and conditions constitute a legal contract between Celia Textile Company (hereinafter referred to as “the Company”) and its customers, and apply to all transactions made through the website or through the Company’s showrooms. By using the website or purchasing from the Company, you agree to these terms.

1. Definitions
– Customer: refers to any natural or legal person who orders fabrics from the Company.
– Fabrics: refers to the products offered and sold by Celia Textile, including all types of fabrics manufactured and prepared by the company.

2. Orders and Purchase Process
– Customers can submit purchase orders through the website or by visiting authorized showrooms.
– Completion of the purchase process is considered approval of the prices, descriptions and quantities available on the website or showroom.
– The company reserves the right to cancel any order that does not meet the conditions or in the event of circumstances preventing implementation.

3. Shipping and Delivery
– Shipping is made to the addresses specified by the customer, and the estimated delivery period is approximate and subject to change according to shipping conditions.
– The customer is responsible for ensuring the accuracy of the shipping address, and the company disclaims any delay or error in delivery due to inaccurate addresses.

4. Return and Exchange Policy
– The customer can request a return or exchange of fabrics in the event of a manufacturing defect or the product does not match the description, within 7 days from the date of receipt.
– The returned fabrics must be unused and in their original condition, with the invoice or purchase receipt.

5. Company Obligations
– The company is committed to providing products that comply with the announced standard specifications, and guarantees to provide products free of defects that may affect normal use.
– The company disclaims any liability for any damages or damages resulting from misuse by the customer.

6. Disclaimer
– The site and services are provided “as is” and “as available”. The company is not responsible for any technical malfunctions or viruses that may affect the use of the site or the service.
– The company is not responsible for any delay in the delivery of orders in the event of force majeure or circumstances beyond its control.

7. Amendments to the Terms and Conditions
– The company reserves the right to amend these terms and conditions at any time, and continued use of the site or making purchases after any amendment shall be considered an implied acceptance of the amended terms.

8. Governing Law and Dispute Resolution
– These terms and conditions shall be governed by and construed in accordance with the laws in force in the Arab Republic of Egypt.
– Any dispute arising from or related to these terms and conditions shall be resolved before the competent Egyptian courts.

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By using or purchasing from Celia Textile, the customer agrees to these terms and conditions and the privacy policy.